At EasyKeyzPiano, we are committed to providing high-quality piano courses that help you achieve your musical goals. Your satisfaction is very important to us, and we strive to deliver content that meets or exceeds your expectations.
Eligibility for Refunds
- Refunds are available strictly under the following conditions:
- The refund request must be made due to genuine dissatisfaction with the product or service provided.
- The course must have been fully completed by the purchaser.
- A refund cannot be issued until after at least one online session with me to discuss the specific subjects of the course that did not align with your expectations after completion.
- The refund request must be submitted within 30 days from the date of purchase.
We ask that you carefully review all course materials and complete the course before making a refund request. This ensures you have had the full opportunity to evaluate the course content and service quality.
How to Request a Refund
If you believe you meet the eligibility criteria, please contact our customer support team within 30 days of your purchase. Provide your proof of purchase along with a detailed explanation of your dissatisfaction. This information will help us understand your concerns and process your refund request efficiently.
Refund Review Process
Each refund request will be reviewed on a case-by-case basis. We reserve the right to approve or deny refunds based on the information provided and adherence to this policy. Please note that we may ask for additional information if necessary during the review process.
Processing Time
Approved refunds will be processed within 7-10 business days. The amount refunded will be credited to the original payment method used during purchase. Please be aware that processing times may vary depending on your financial institution.
Exceptions
Please note that our refund policy applies only to purchases made directly through EasyKeyzPiano.com. Purchases through third-party platforms or resellers may be subject to their own refund policies.
Contact Us
If you have any questions or concerns regarding this refund policy, please do not hesitate to reach out to our support team at [support@easykeyzpiano.com]. We are here to assist you and ensure that your experience with EasyKeyzPiano is a positive one.
Thank you for choosing EasyKeyzPiano. We appreciate your trust in us and look forward to helping you succeed in your piano learning journey.